I would be interested in hearing of your experiences with Wowwee when you needed help or service. I am based in Germany and was referred by Wowwee central (service e-mail feedback form) to a person from Wowwee Europe in Brussels who made no attempt to help me with my new, but defect RS Media - with the simple remark that I had bought it via eBay - even if the dealer was a professional reseller.
After the 2nd e-mail - total silence. I then tried putting every Wowwee e-mail address I could find on cc: (finding such an address is almost impossible) with absolutely no response.
I find this lack of support or communication disturbing for a company selling such high-priced products, with many active customers in communities such as this. Even if the RS Media is not in production anymore - Wowwee has introduced a multitude of new products and, in my opionion, should be taking customer service much more seriously.
Has anyone else had similar experiences? Better yet - did you find help? If so - how/where?