We got a new chip for christmas, but his smart-band does not work. We charged the smartband for half an hour but it would hot turn on, we reset a few times with the reset button and charged again for 10 minutes, still does nothing.While plugged in it flashes purple very quickly but never reaches the constant on which indicates charged. Any advice as chip doesn't do much without one?I am in the UK and getting anything chip related will cost a lot of money importing from the US. Thank you
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I had the same problem. Ordered a new band (on Xmas day) and I *finally* got it today (Canada).
New band works fine. I haven't tried to return the first one yet.
Could you tell me where I can order the new smartband? I had tried to find many online shops but they tell me that it out of stock.